The role of the City of Santa Cruz's Community Preservation / Code Compliance Division is to enhance safety, the quality of life and the civic pride in partnership within the Santa Cruz community.
This mission is achieved by responding to citizen complaints, proactively seeking out violations of the Santa Cruz Municipal Code, and working to solve issues in a swift and fair manner.
The Code Compliance Division's mission, within the Planning and Community Development Department, is to ensure a safe, clean, attractive, and healthy living environment in the City of Santa Cruz. Code Compliance's focus is on promoting health and safety in neighborhoods and increasing awareness and information about City policies, programs, and Municipal Code requirements.
Given the variety of codes that pertain to Zoning, housing and property maintenance, our main focus is education. However, our goal is compliance with the codes since we are required to enforce them. Voluntary compliance is our aim in enforcement; however, the City has financial and civil penalties for non-compliance that are authorized in Title 4 of the Municipal Code if voluntary compliance cannot be achieved.
How do I Report a Violation?
If you think a property or area might be in violation of the City ordinances or codes, you can easily file a complaint.
How to File a Complaint
- Online Form
Call the Planning Department at 831-420-5100 and press menu option 4
- In person
Visit the Planning Department during normal business hours
- By mail
Print a hard copy of the Property Complaint Form and mail to address below (also on top right of form):
City of Santa Cruz
Planning and Community Development Department
Attn: Code Compliance Division
809 Center Street, Room 206
Santa Cruz, CA 95060
PLEASE NOTE: Anonymous complaints will not be accepted. You must provide your name, address, and phone number in order for your complaint to be investigated. This information will be kept confidential.
When a complaint is received regarding a property in Santa Cruz, a Code Compliance Specialist will visit the site and verify the code violation. Life safety issues will be inspected within 2-5 business days. If a violation does exist at the site, a Courtesy Notice or Notice of Violation will be mailed. The Courtesy Notice or Notice of Violation will explain the violation and provide a date for it to be corrected. The name and telephone number of the Code Compliance Specialist is also provided to encourage contact for any questions or additional information. Most violations are abated within 30 days; however, in some cases the violation may take longer to abate.
Your complaints/concerns are important to us. We will assign priority to life and safety issues first as we work through our list of complaints. For a status report on your complaint, please call the Code Compliance Division at 831-420-5100.