Loch Lomond Reservoir level November 2013
Loch Lomond Reservoir is at its lowest level since 1991.

Click here to learn about the Santa Cruz Water Department's 2014 rate changes. 

Click here to visit the Water Supply Advisory Committee website.

Click here to learn more about and register for the Modeling and Forecasting Working Group.

Governor Announces Drought Relief Funding Plan

2014 Drought
On January 17, Governor Jerry Brown declared a state-wide drought emergency and called on all California citizens to cut back their water use by 20%. On February 25, the Santa Cruz City Council adopted a resolution declaring a Stage 3 Water Shortage Emergency, which triggers water rationing.

All About Restrictions

 We are currently under Stage 3 restrictions, which include rationing. Please visit the 2014 drought webpage for more information.

Water Administration
212 Locust Street, Suite A
Santa Cruz, California 95060
831-420-5200
831-420-5201 (fax)
E-mail

Welcome to the Water Department! Our mission is to ensure public health and safety by providing a clean, safe, reliable supply of water. We strive to serve the community in a courteous, efficient, cost effective and environmentally sustainable manner.

We're passionate about our work and try to instill our values of integrity, innovation, objectivity, professionalism, teamwork and transparency in everything we do. We collect water, move it, store it, treat it, distribute it, track how much is used and bill our customers for their use. We provide ideas and tools to conserve water and provide protection for the Newell Creek, Zayante and Laguna watersheds. We take pride in meeting the diverse needs of the broad region we serve.

The Santa Cruz Municipal Utilities Office (SCMU) in the first line of contact for the Department and provides customer service for water, sewer, refuse and recycling services for residents and businesses within the City limits. Utility Service Representatives are available in person and by telephone 831-420-5220 to provide assistance that includes opening and closing utility accounts, answering service related questions, billing and account questions, handling disputes, leaks, rebates and customer education.

The City also provides water service to Live Oak, a portion of the City of Capitola, and limited water service along Highway 1 north of Santa Cruz. Please see Water Service Area Boundary Map.

Governance
The governing body for the Water Department is the City Council. The Director of the Water Department reports to the City Manager. A seven member Water Commission advises City Council on policy matters involving the operations and management of the water system. Please see Water Commission.

Facebook iconTwitter icon

Free viewers are required for some of the attached documents.
They can be downloaded by clicking on the icons below.