Click here to learn about the Santa Cruz Water Department's 2014 rate changes.
212 Locust Street, Suite A
Santa Cruz, California 95060
Welcome to the Water Department! Our mission is to ensure public health and safety by providing a clean, safe, reliable supply of water. We strive to serve the community in a courteous, efficient, cost effective and environmentally sustainable manner.
We're passionate about our work and try to instill our values of integrity, innovation, objectivity, professionalism, teamwork and transparency in everything we do. We collect water, move it, store it, treat it, distribute it, track how much is used and bill our customers for their use. We provide ideas and tools to conserve water and provide protection for the Newell Creek, Zayante and Laguna watersheds. We take pride in meeting the diverse needs of the broad region we serve.
The Santa Cruz Municipal Utilities Office (SCMU) in the first line of contact for the Department and provides customer service for water, sewer, refuse and recycling services for residents and businesses within the City limits. Utility Service Representatives are available in person and by telephone 831-420-5220 to provide assistance that includes opening and closing utility accounts, answering service related questions, billing and account questions, handling disputes, leaks, rebates and customer education.
The City also provides water service to Live Oak, a portion of the City of Capitola, and limited water service along Highway 1 north of Santa Cruz. Please see Water Service Area Boundary Map.
The governing body for the Water Department is the City Council. The Director of the Water Department reports to the City Manager. A seven member Water Commission advises City Council on policy matters involving the operations and management of the water system. Please see Water Commission.