IT Master Plan

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IT Services Master Plan (PDF) 

At its most basic level, technology promises to reduce the costs associated with delivering services. At the next level, when technology is fully leveraged across an organization, it has the potential to significantly improve and enhance service delivery. The City of Santa Cruz recognizes the importance of leveraging technology to meet the growing business and service delivery needs in the most cost-effective manner. The ITSMP is a valuable tool to ensure technology is procured, implemented, and managed in a cost‐effective approach that maximizes the benefits to the City and its customers.