To help reduce the potential for exposure to the COVID-19 (coronavirus), we are encouraging customers to contact us through alternative means to in-person service.
ALL QUESTIONS: PLEASE CALL 831-420-5110
YOUR CALL WILL BE DIRECTED TO THE DIVISION WHO IS ABLE TO HELP YOU.
Service Changes: Closure dates and available services will be reassessed daily.
- The public counters are currently closed.
- Rental inspections and code inspections are cancelled, except for code cases with life and safety emergencies (Priority 1 and 2).
- Building Permit/Planning Application Submittal: Alternative means of submittals are still being discussed. To be determined.
Please see the divisions listed below for more details about their available services.
The following email addresses can be used to reach us. These accounts will be monitored continuously:
Planning Division: email@example.com
Building Plan Check: firstname.lastname@example.org
Building Inspection: email@example.com
Rental Inspection: firstname.lastname@example.org
Code Compliance: email@example.com
ARE CONSTRUCTION SERVICES ESSENTIAL? Updated 3/31/20
The County has updated the Health Order for Essential Businesses and Construction/Infrastructure as of 3/31/20. Construction has been limited to essential inspections. Please review the County of Santa Cruz Order of the Health Officer regarding Essential Services and Activities.
Planning staff is working remotely to continue work on all planning applications received prior to March 17, 2020.
You can reach planners via email or by leaving a voicemail. Please be sure to leave the following information, if available.:
- Property Address
- Name, Email, and Phone Contact
PLANNING PHONE: (831) 420-5416
PLANNING EMAIL: firstname.lastname@example.org
PENDING NEW APPLICATION SUBMITTAL
For all applications waiting to be submitted, we are currently working on a process to be able to take new applications. Please check back with us by visiting this website or calling (831) 420-5110.
Building & Safety Current Service Delivery Practice (as of 4/1/2020)
Public Counter service is currently closed. Plans Examiners and Inspectors are mostly working remote with limited staff in office/field complying with safe practices and most recent Santa Cruz County Health Officer Order (effective 11:59pm 3/31/2020). Through May 3, 2020 (and potentially further, if the order is extended) we are working to accept remote/electronic applications for building permits, however we will only issue building permits and provide inspections for the following types of projects:
Essential infrastructure (for projects immediately necessary for maintenance, operation or repair).
- Healthcare operations
- Residential construction with one or more deed restricted affordable units
- Essential government-related public works projects
- Shelters and temporary housing (does not include motels/ hotels)
- Serve the homeless, elderly, economically disadvantaged, and persons with special needs (for projects immediately necessary to provide critical services).
- Securing existing construction sites that must be shut down under this order to ensure their safety and security
- Residential construction necessary to ensure health and safety of the structure that cannot be reasonably delayed
- Commercial construction necessary to ensure the health and safety of the building that cannot be reasonably delayed
Building Permits for Essential Infrastructure
To inquire about building permits for the above listed projects or to submit plans for review (although they cannot be issued at this time unless they meet the above criteria) please email email@example.com. Please include a completed building permit application (a building permit application can be found on the right hand side of this page under the header pre-submittal documents) along with your email. Please note: it is OK to omit the APN on your building permit application if you do not know it.
Building Inspections for Essential Infrastructure
Building inspections will continue for items considered essential infrastructure. To confirm or schedule an inspection, continue to call (831) 420-5110.
ARE CONSTRUCTION SERVICES ESSENTIAL?
Currently, all code property violations can still be reported online. Code Inspectors are only inspecting for Priority 1 and 2 complaints. Visit the code compliance page for more information as to what qualifies as a Priority 1 and 2 complaint.
You can reach the code compliance team via alternative means through email and phone.
CODE EMAIL: firstname.lastname@example.org
CODE PHONE: (831) 420-5111
All rental inspections scheduled between March 17 and April 10, 2020 are cancelled. The Rental Team will reschedule those once we know more information as to the status of the Coronavirus.
For other rental needs, such as updating information or changing ownership, please email or call the rental line.
RENTAL EMAIL: email@example.com
RENTAL PHONE: (831) 420-5140
We would like to encourage online and mail in payments. These payments can be accepted via alternative means:
All payments typically made in-person in Room 101 with the Planning & Community Development department can be paid over the phone by calling (831) 420-5110.
Other means include:
Rental Services: Mail In or Drop Box near Room 101 (No Cash, Check only for drop box).
Business License Renewals without changes: Online or Drop Box near Room 101 (No Cash, Check only for drop box).
Transient Occupancy Tax: https://tot.cityofsantacruz.com/primeweb
Rent: Mail In or Drop Box near Room 101 (No Cash, Check only for drop box).
Welcome to the Planning & Community Development Department. Our mission is to enhance quality of life, safety, and civic pride for our community by providing land use and development guidance through responsive, respectful, and efficient public service. The services listed below are to guide you to the resources and information you may need.
- Register your long-term or short-term rental with Rental Inspection Services
- Schedule or Confirm an Inspection
- Submit a Property Complaint and learn about Complaint Response and Topics
- Submit an Open Records Request for Planning & Community Development Related Documents
- Learn more about existing policy and ordinance updates, such as accessory dwelling unit information, with Long-Range Planning
Take our survey to share your experience with us.
Not finding what you need? Feel free to call or email us.