Show/Hide

COVID-19 UPDATE | The City is coordinating closely with our public health officials at the Santa Cruz County Health Department to prevent the further spread COVID-19. In an effort to protect you and our community, changes and measures have been adopted in daily operations and activities. For further details please click here for the City’s Response to COVID-19

Planning & Community Development 

The Planning & Community Development departments consists of five different divisions and varying programs. The divisions are located on two floors in the City Hall Annex, located at 809 Center Street in downtown Santa Cruz.

COVID19 - SHELTER IN PLACE

During the Shelter-in-Place, all public counters and walk-in options are closed for business, but services are still being provided through alternative means. Please call or email the division you wish to speak with.

*NOW AVAILABLE: Live Planner by Phone.
See Current Planning section for hours and phone number.

General Phone Hours of Operation

Administrative staff is available to direct your calls, schedule building inspections, and more on our main phone lines - (831) 420-5100 or (831) 420-5110 -  during the following hours:

Monday and Friday
8-:00AM - 12:00PM
1:00PM - 3:00PM

Tuesday - Thursday
8:00AM - 12:00PM
1:00PM - 5:00PM

General Contact: cityplan@cityofsantacruz.com (831) 420-5110

Planning/Building and Payments Public Counter - Room 101

Monday – Thursday
7:30AM – 12:00PM
1:00PM – 3:00PM

If you have a permit or zoning questions, business license questions or need to make any other payment, visit our Planning and Building Counter in Room 101.

General Public Counter Hours: Room 107

Monday – Thursday
8:00AM – 12:00PM
1:00PM – 5:00PM


Advance Planning

Monday – Thursday
8:00AM – 12:00PM
1:00PM – 5:00PM

General Contact:(831) 420-5180

Staff is  also available weekdays by appointment.


Building & Safety Inspection Hours  -Room 101

Monday – Friday
8:00AM – 12:00
1:00 – 4:00PM

Staff is available weekdays by appointment.

General Contact: 
bcounter@cityofsantacruz.com
(831) 420-5417


Code Compliance Office/Public Counter Hours: Room 107

 Monday – Thursday
 8:00AM – 12:00PM
 1:00PM – 5:00PM

Code Compliance Inspections Hours:

 Monday –  Friday
 8:00AM –  12:00PM
 1:00PM –  4:00PM

General Contact:
code@cityofsantacruz.com
(831) 420-5110

Staff is also available weekdays by  appointment.


Current Planning -  Phone Hours

Monday – Thursday
8:00AM – 12:00PM
1:00PM – 3:00PM

If you call during our regular business hours and no one picks up, please call back. The Planner is either momentarily away from his/her desk or is on another call.

General Contact:
planningcounter@cityofsantacruz.com
(831) 420-5416


Payment Counter: 809 Center Street, Room 101

Payments made or dropped at the Building and Planning Counter (Room 101):

  • Admission Tax
  • Alcohol Sales Permit Fee
  • Business License and Permits
  • Business Improvement Assessment
  • Cannabis Business Tax
  • Parking Deficiency Fees
  • Parking Lot Tax

Monday – Thursday
7:30AM – 12:00PM
1:00PM – 3:00PM

 Payments made at the Finance Department:

  • Transient Occupancy Tax
  • Tourism Assessment Tax

    Finance Department hours are Monday through Friday 8:00am-5:00pm.

    Other Payments:

  • Bicycle License and Permits: Police Department (155 Center St)
  • Utility Users Tax: Water Department (212 Locust St)


Rental Inspection Services Public Counter Hours

Monday – Thursday
8:00AM – 12:00PM
1:00PM – 5:00PM

Inspection Hours

Tuesday– Thursday
9:00AM – 12:00PM
1:30PM – 5:00PM 

General Contact:
rental@cityofsantacruz.com
(831) 420-5110

Staff is  also available weekdays by appointment.