The City of Santa Cruz has partnered with Jump Bikes to bring bike share to Santa Cruz in May 2018. Bike share will provide affordable short-term bike rentals for quick trips within City limits and brings a new transportation option to the community. The system is designed with both visitors and residents in mind - try a Jump bike for your commute to work, a trip downtown or to the beach, or as an extra bike for out-of-town guests.
Why use a Jump bike rather than ride your own? Bike share is a great option if you don’t own your own bike, don’t want to maintain a bike, are worried about theft, or if you simply want the convenience of having a bike whenever you need one. Better yet, each of the 250 JUMP bikes features electric assist, which provides a boost when you pedal and makes bike share a great option for getting up the hills of Santa Cruz.
Starting in May 2018, pick up a bike at one of the 27 bike share stations shown below*. Jump bikes can also be locked up outside a station, as long as they’re locked to a bike rack. Riding a bike outside Santa Cruz city limits (the dashed line shown below) will result in an out of station fee.
* The station at Woodrow & West Cliff has not been approved, and will go before the Planning Commission in May.
How to Sign Up
There are two ways to sign up for an account with Jump:
Download the Jump Bikes app
Visit the website at app.socialbicycles.com
Create an account to start riding bike share. You need to be over 18 years of age and have a credit card to sign up. Next, check the Jump app to see where bikes are located. Find a bike and enter your account number and pin into the keypad on the back of the bike. Once your information is accepted, the U-lock will unlock and you’re ready to ride.
There are two pricing options for bike share:
Best for regular bike share users, a monthly pass costs $20 and includes 60 minutes of ride time per day. If you exceed 60 minutes per day, the rate for additional ride time is $.07 per minute.
Pay as you go
Best for occasional users or visitors, bikes can be rented for $2 for 30 minutes. If your ride exceeds 30 minutes, the rate is about $.07 per minute.
Frequently Asked Questions
What do I do if..?
Bike needs repair or is out of battery
If you encounter a flat tire, dead battery or any other mechanical problem, press the ‘repair’ button on the bike’s keypad and make sure the bike is securely locked. You can also report an issue through the mobile app by clicking ‘Report a bike as broken’ under your active reservation.
Bike is lost or stolen
Please immediately call or email the Jump team to alert them of a lost or stolen bike. You can find contact info on the inside of the bikes’ baskets or on station signage.
I crashed on a bike share bike and need medical attention
Call 911 immediately if anyone involved in the crash needs medical attention. Then, report the collision to Jump customer service. The customer service phone number is located on the inside of the bikes’ baskets or on station signage. Record as much of the incident as possible with photography and video. Exchange insurance information and driver’s license info with other parties when appropriate.
I need a bike to be there when I’m done with my errand/lunch/appointment
You can extend your rental by putting a bike on hold. To put the bike on hold, press the ‘hold’ button on the keypad. Then, lock the bike to a bike rack by inserting the U-lock into the frame. Your ‘hold’ time does count towards your daily time, and rental fees will continue to accrue.
I want to ride outside Santa Cruz city limits
There is a significant out-of-system fee for ending a trip outside the system area (Santa Cruz city limits, see map above). To avoid this fee, put your bike on ‘hold’ rather than ending your trip outside the station area. As long as you return the bike within the system boundary, no fee will be applied.
Can my child ride a Jump bike?
No, bike share membership is limited to ages 18 and over.
Please be a good bike share ambassador by following all rules of the road when riding bike share.
Obey stop signs and traffic lights
Use hand signals to communicate with drivers
Ride on the right side of the road or path, and in the bike lane where possible
Cross all train tracks at a 90 degree angle
Be respectful of pedestrians and use your bell or voice when passing
Ride at moderate speeds when sharing a path with pedestrians
Don’t ride on sidewalks
Don’t ride on Mission Street (Highway 1), and try to stay on streets with bike lanes or multi-use paths. Visit sccrtc.org/services/bike/ to download a Santa Cruz County bike map, or pick up a printed version at a local bike shop or the Regional Transportation Commission offices at 1523 Pacific Avenue.
Wear a helmet (see below for info on helmet rentals)
One of the most common questions about bike share is, “Won’t these bikes get stolen?” Jump bikes are designed to be left outside in urban environments. The wheels and other parts require proprietary tools to be removed, and components are hidden within the steel frame. A credit card is required to create a Jump account and unlock a bike, and each bike is equipped with a GPS locator, making the bikes easy to track in the event that they do wander off.
Per state law, bicycle helmets are not required for adults in California. However, helmets are strongly recommended when riding bike share. Bring your own or visit one of our local bike shops (see list below) to rent a helmet.
Visit a Local Bike Shop
For personalized service, all-day or multi-day bike rentals, mountain or road bike rentals, helmet rentals, and youth bike rentals, visit one of our local bike shops.
2361 Mission Street
1001 Soquel Avenue
131 Front Street
1420 Mission Street
Dave’s Custom Bikes
910 Soquel Ave # A
1730 Mission Street
Pacific Avenue Cycles
320 Pacific Avenue
231 Cathcart Street