Customer Service

The Santa Cruz Municipal Utilities Office (SCMU) handles customer service for the Water Department.
  • Customer service is available by telephone at 831-420-5220
  • In person service is available at SCMU. Address: 212 Locust Street, Suite D; Santa Cruz, CA 95060
  • Office hours are Monday through Friday 8:00 a.m. to 5:00 p.m. The office is closed between 12:00 p.m. and 1:00 p.m. for the lunch hour.
  • SCMU can help with:
    • Opening and closing utility accounts
    • Answering service related questions
    • Billing and account questions
    • Handling disputes
    • Leaks
    • Rebates and education

What we do:

  • Collect and move water
  • Store and treat water
  • Distribute and track how much water is used
  • Bill our customers for their water use
  • Provide tools and resources to conserve water
  • Protect the Newell Creek, Zayante and Laguna watersheds.

Who we provide water service to

  • Residents and businesses within Santa Cruz city limits
  • Live Oak
  • Portions of the City of Capitola
  • Limited water service along Highway 1 north of Santa Cruz
Water Service Area Boundary Map

Mission

  • Ensure public health and safety by providing a clean, safe, reliable supply of water.
  • We strive to serve the community in a courteous, efficient, cost effective and environmentally sustainable manner.

Governing structure and oversight

  • The governing body for the Water Department is the City Council.
  • The Director of the Water Department reports to the City Manager.
  • A seven member Water Commission advises City Council on policy matters involving the operations and management of the water system.
  • Water Department organizational chart

Contact Information

212 Locust Street, Suite A
Santa Cruz, California 95060
831-420-5200 (phone)
831-420-5201 (fax)
E-mail

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