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Temporary Utility Service Field Technician
Salary/Pay Rate: $16.15 hourly
Posted Date: 3/31/2014
Deadline to Apply: 4/22/2014
DMV printout must be submitted at time of application.
Recruitment #14-078

Open until filled. As soon as the vacancies are filled, this listing will be removed from the City website. Under general supervision, this position assists customers primarily in the field with utility services provided by the City of Santa Cruz and performs various duties related to servicing accounts, turning water service on or off, placing tags for delinquent accounts, and answering customer inquiries and complaints.

Work hours are Monday through Friday 7:30 a.m. to 5:00 p.m. with every other Friday off; no weekends or evenings.

TO APPLY, SUBMIT:
1. A completed paper application form to the City of Santa Cruz Human Resources Department, 809 Center Street, Room 6, Santa Cruz.

2. A three year DMV driving record printout (current-within 30 days of application date) submitted at time of application:
a. Attach the original (not a copy) DMV driving record printout.
b. DMV printouts obtained online ($2.00) are not official documents and will not be accepted in lieu of official printouts.
Official printouts (Form 95A) are issued by a Department of Motor Vehicles office at a cost of $5.00. For more information call (800) 777-0133.
c. Applicants with more than two moving violations or responsibility for more than two vehicle accidents in the past three years will be disqualified.

3. A response, on a separate sheet, to the required supplemental questions below. Your application may not be considered if a complete response to this request is not submitted. Include as much detail as possible; consider this as a job interview. Any work experience described here should also be included in your employment history on the main application.

1. Do you possess a high school degree or equivalent: _____ Yes _____ No
2. Describe your field or office experience involving customer contact.
3. This position requires a willingness to wear a uniform and boots. (NOTE: A "no" response to this question will eliminate your application from consideration). I accept this requirement: _____ Yes _____ No
4. Desirable Qualification: Bilingual ability to speak both English and Spanish. I possess this bilingual ability:
_____ Yes _____ No

TYPICAL DUTIES
• Turns water service on and off as needed during the day for new, closing, or delinquent accounts and repairs; obtains open/closing reads; prepares utility shut-off notices and places tags on doors of customers with delinquent accounts; locks off or removes meters as needed to prevent illegal water use.
• Responds to customer inquiries about water, in person or over the phone, and educates customers about policies and procedures; refers customers to appropriate staff as necessary.
• Explains utility service standards, requirements, and costs to residential, commercial, and industrial customers.
• Provides information about water meter operation, water production, and water conservation.
• Organizes daily routes by locating streets and customer addresses using maps (physical or GIS).
• Uses utility billing database via computer in truck to access customer and meter information; inputs notes to customer accounts.
• Prepares and hangs 48-hour notice tags on customer doors.
• Investigates and resolves basic customer problems and complaints concerning water services; refer more complex problems to appropriate staff.
• Responds to phone and radio service calls.
• Performs other related duties as assigned.

WORKING CONDITIONS
Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading written reports, work related documents, and/or meter registers. Acute hearing is required when providing phone and personal service. The need to manipulate meter lids weighing up to 40 pounds is required.

Some of the requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

Knowledge:
• Effective customer service techniques.
• Basic mechanical principles related to the operation of mechanical equipment, such as meters.
• Safe work practices.
• Principles and procedures of record keeping.

Skills:
• Type 30 WPM.
• Use GIS software for parcel locations.

Abilities:
• Deal courteously and effectively with the public.
• Use good English; make clear, legible reports.
• Operate a motor vehicle skillfully and safely.
• Perform moderately strenuous physical labor activities outdoors under a variety of climatic and geographic conditions.
• Establish and maintain effective working relationships.
• Deal tactfully with the public, in person and by telephone, in situations where relations may be strained or difficult.
• Understand and follow written and oral instructions.
• Communicate information and policies clearly and concisely, both verbally and in writing.
• Use computer for data input and access..
• Maintain accurate records on work orders and in the computer.
• Perform basic mathematical calculations.
• Work independently and as a member of a team.
• Maintain confidentiality.
• Read and follow street maps.

OTHER REQUIREMENTS
• Wear a uniform and boots.

EDUCATION AND EXPERIENCE
Any combination of education and experience that provides the above knowledge, skills, and abilities combined with any required licenses is qualifying. A typical way to obtain the required qualifications is to possess the equivalent of the following:
• High school degree or equivalent; and
• Two years of field or office experience involving customer contact.

LICENSES/CERTIFICATES
• Possession at time of hire and continued maintenance of a valid California driver's license and a safe driving record.

DESIRABLE QUALIFICATIONS
• Bilingual ability in English and Spanish.