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Expand/Contract Questions and Answers

  • Do I have to pay for the entire rental up front to reserve the space?

  • How late can my event run?

  • Can I come in early for set up?

  • Do you provide staff for setup and break down of my event?

  • Can I make changes to my rental?

  • If I cancel my rental, will I be eligible for a refund?

  • Is there a deposit required to book the facility for a special event?

  • How is my deposit refunded?

  • Is parking available at the community center?

  • Can I have amplified music at my event?

  • Is Wi-Fi available at your facility?

  • Can I have alcohol at my event?

  • Do I need to be fingerprinted for teaching children’s classes?

  • What are the procedures should someone get injured in my class?

  • Is insurance required if I offer a class?

  • What happens if I get sick and cannot teach a class?

  • May I go ahead and teach the class if it does not meet the minimum enrollment?

  • If a class must be cancelled, how and when does that occur?

  • How do I keep updated on my class enrollment?

  • Who sets the minimum and maximum class sizes?

  • Am I allowed to promote my business or sell services or product to my students?

  • Am I allowed to charge material fees?

  • How often am I paid?

  • Can you show an example of what a class might pay in a private facility?

  • Can you show an example of what a class taught in a city facility might pay?

  • How are instructors paid?

  • How are classes priced?

  • Do I become a regular employee of the City of Santa Cruz if hired to teach a class?

  • How do I apply?

  • Which classes tend to be most successful?

  • Why should I teach for the City of Santa Cruz Parks and Recreation Department?

  • Are there any adult sports leagues in Santa Cruz City?

  • Does the City of Santa Cruz have a senior center?

  • Does the City of Santa Cruz have a teen center?

  • Does the City of Santa Cruz have a skate park?

  • Where can I play tennis in the City of Santa Cruz?

  • How do I initiate the signup process for the online bill pay website?

  • Is the online bill pay website only for making payments?

  • Do I need my account number to set up my account? Where do I find it?

  • What type of payments will the online bill pay website accept?

  • The online bill pay website is not recognizing my account number or address.

  • I’m receiving an “Authentication Failed” error message when I try to login.

  • My temporary password doesn’t work.

  • How do I set up my account for automatic payments?

  • I need to change my credit card/payment information.

  • I have AutoPay. When will my payments be made?

  • I’m getting an “Invalid Dollar Amount” error message when I try to pay my bill.

  • What is a payment threshold and how does it affect my payments?

  • I made my payment yesterday but my “Payment Status” still shows as not paid.

  • How secure is the online bill pay website?

  • I live in Santa Cruz, Why am I paying a non-resident fee?

  • Do I need a permit to take down/trim a tree?

  • How do I sign-up for a sports team? Do I need proof of residency? Can I still sign-up?

  • What are your proof of residency requirements?

  • Do I need to have a reservation to use a city park?

  • What is the difference between City and Santa Cruz County Residents?