Activity registration is available 24/7 online using WebTrac. Additionally, walk-in registration is available at two convenient locations within city limits (Parks & Recreation Office or the Louden Nelson Community Center). Registration by phone is available by calling (831) 420-5270 Monday through Friday, 8:00 am - 5:00 pm (PST).
2. I tried entering my pin and passcode in WebTrac and have been unsuccessful in logging in. Why doesn’t the system recognize my account information?
We’ve updated our registration and reservation software to WebTrac by Vermont Systems, Inc. All prior account information, including instaReg pins and passcodes, has not been transferred. You will need to create a new account using WebTrac.
Online and in-person account setup requires users have a valid email address, home address, unique login, and phone number. NOTE: in order to be considered a Resident, your account address must be located within Santa Cruz City limits. As you input your address, if you do reside within the city, the system will attempt to identify and pre-fill your information automatically, please select the correct address from the list.
6. I created an account online, but why is the system listing me as Non-Resident?
In this instance, there are two possibilities; 1) your address is located outside of city limits and, therefore, is to be listed with a status of Non-Resident; 2) you may have inadvertently used your browsers autocomplete feature and bypassed the system’s identify/pre-fill procedure. In the case of the latter, please visit either of our conveniently located in-person sites ((Parks & Recreation Office or the Louden Nelson Community Center) or call (831) 420-5270 and speak with a customer service representative.
7. Why does this error message keep coming up when I try to register for an activity (age older than or equal to “X” and younger than or equal “X”)?
This message appears when the registrant has not met the age requirements for the activity. The registrant must be of the age listed in the course information by the first day of the scheduled activity. A valid birthdate must be inputted on the registrants account. To update your account information, please call (831) 420-5270 or email email@example.com and speak with a customer service representative. Be sure to include your name, contact information and request.
8. Why do I have to enter my birthdate information?
WebTrac calculates age using birthdate information. In order to register for activities that have an age requirement, birthdate information is required to be listed on the member’s record. To update your account information, please call (831) 420-5270 or email firstname.lastname@example.org and speak with a customer service representative. Be sure to include your name, contact information and request.
9. How do I add more members to my account household?
Do I have to pay for the entire rental up front to reserve the space?
Both the deposit and full rental amount are due at the time of the reservation. However, we offer a very generous refund policy. You can cancel one (1) week in advance and be eligible for a full refund.
How late can my event run?
All events, classes and activities at the community center must cease at 9:30 pm. Because we are a self-service facility, breakdown of the event must be completed by 9:30 pm as well. Breakdown includes, sweeping, mopping, light cleaning, wiping down tables, stacking chairs and returning the room back to its original configuration. Please note that breakdown of a medium-sized event can take up to an hour.
Can I come in early for set up?
You are only admitted into the rental space at the time listed in the rental agreement. If you need additional setup time, please plan and book accordingly. See “Can I make changes to my rental?” for more information.
Do you provide staff for setup and break down of my event?
The community center is a self-service facility, meaning that event preparation, setup and breakdown are required of the renter. However, tables or chairs are available free of charge.
Can I make changes to my rental?
Changes can be made to your rental at least one (1) week prior to the event date. During the week of your rental, you may add time to your event if it is available but not reduce time.
If I cancel my rental, will I be eligible for a refund?
All classroom rental cancellations require at least one (1) week in advance from the date of the rental for a full refund. Cancellations made within a week of the start date of the rental forfeit all rental fees but are still eligible for a deposit refund. Auditorium rentals require thirty (30) days advance notice to be eligible for a rental refund.
Is there a deposit required to book the facility for a special event?
Yes, there is a refundable $100 deposit required for the multipurpose room and the auditorium. Special events in Laurel Park require a deposit of $150.00. Special events at the Depot Park Freight Building require a $200 deposit.
How is my deposit refunded?
The deposit will be refunded after it has been determined the facility remained in its original condition, no damage occurred and the event ended at its scheduled time. If you paid by credit card, the credit will be returned to the original card used in the transaction within seventy-two (72) hours of being processed. If you paid by cash or check, the deposit will be mailed to the listed address on the account within 3-4 weeks from processing.
Is parking available at the community center?
Free two-hour street parking is available as well as a three-hour parking lot at the Police Department across the street (Lot #26). Street parking is enforced from 8:00 am – 8:00 pm. Parking permits allowing for extended time are available at the front desk when attending community center activities. Permits are valid around the perimeter of the community center, down Laurel Street and Lot #26.
Can I have amplified music at my event?
Amplified music approval varies. For a band or a DJ, you must rent the Auditorium due to a strictly enforced noise ordinance in the neighborhood. Sound equipment is available for rent through the community center. Laurel Park is approved for amplified sound as well but only a limited number of events per year. Low level amplified music and/or acoustic bands are allowed in the remaining classrooms.
Is Wi-Fi available at your facility?
Wireless high speed internet access is available for free through Cruzio. There are no password requirements. Just simply connect to “Louden Nelson Cruzio Hotspot” and agree to the terms and conditions.
Can I have alcohol at my event?
Alcohol is allowed at the Louden Nelson Community Center however all events serving alcohol must first obtain a permit in advance and pay a refundable $200 deposit. Permits are approved by the Center’s supervisor. In cases where alcohol is vended, an additional permit from the Alcohol Beverage Control (ABC) Agency will be required as well notification/approval from the Police Department (SCPD). Alcohol is not allowed in Laurel Park or at the Depot Freight Building.
Do I need to be fingerprinted for teaching children’s classes?
Yes. Hiring is contingent on a fingerprint clearance from the Department of Justice when teaching classes with students under the age of 18 with no guardian present. The City pays for the fingerprinting. The Human Resources Department will contact you to pick up the paperwork complete with locations and times of availability. The City pays for fingerprinting
for you plus 2 additional instructors (your teaching assistants or perhaps a substitute teacher of your choice) per year. Teaching assistants need to be fingerprinted only if they are ever the sole supervisors of the students. Substitutes also need to be fingerprinted and cleared prior to teaching.
What are the procedures should someone get injured in my class?
Call 911. File an incident report within 18 hours with the Recreation Supervisor (Josh Clevenger, fax 831-420-5271) who will forward the report to the City Risk Manager within 24 hours.
What happens if I get sick and cannot teach a class?
Typically we plan a week of make-up dates for each class session (at the end of the session) so that if you do get ill and must cancel, we can schedule a make-up class at the end of the session. We will call your class participants for you and let them know you are sick and give them their class make-up date. You can also schedule a substitute however they must be fingerprinted and cleared prior to teaching (see #20 below).
May I go ahead and teach the class if it does not meet the minimum enrollment?
You may elect to do that. When we call you to cancel your class, if there are several registrants enrolled, we will offer you that option. It is entirely up to you!
If a class must be cancelled, how and when does that occur?
We ask that registrants register at least three business days prior to the start of the class. Typically four days out, we check enrollment. If it does not meet your minimum, we will call you to let you know the enrollment number and our intention to cancel the class. Upon your approval, we then call already-registered class participants to let them know the class is cancelled.
How do I keep updated on my class enrollment?
You can check our instaReg website to see how many are enrolled, or you can call our office and request your roster, 831-420-5270.
Who sets the minimum and maximum class sizes?
You do, based on what class size is most appropriate for your topic, your comfort level as well as the students, teaching effectiveness and facility availability.
Am I allowed to promote my business or sell services or product to my students?
If your class is offered in your place of business, your business will receive some promotion by virtue of being included in our activity guide. We require that you not solicit your students to purchase your services and products while in class, but obviously the positive relationship you build with students could be beneficial to your business in the future.
Am I allowed to charge material fees?
If your class includes materials for art, cooking, or other class-related supplies which the student will then get to keep, you are entitled to charge a material fee. We ask for an itemized estimate of what the fee includes. Students are asked to pay the material fee at the first class directly to you.
How often am I paid?
At the completion of each class session, you submit an invoice for which you are paid within 30 days.
Can you show an example of what a class might pay in a private facility?
Example class fee is $100.00. (With administrative fee, published price is $120.00, but Parks and Recreation retains the $20.00 administrative fee). You have 10 participants. Multiply class fee $100 x 10 participants x 80%. In this case you would be paid $800.00 for the class.
Can you show an example of what a class taught in a city facility might pay?
Example class fee is $100.00. (With administrative fee, published price is $120.00, but Parks and Recreation retains the $20.00 administrative fee). You have 10 participants. Multiply class fee $100 x 10 participants x 60%. In this case you would be paid $600.00 for the class.
How are instructors paid?
Instructors who teach in a city facility are paid 60% of the base fee (Parks and Recreation retains the remaining 40% of the base fee, the administrative fee and non-resident fee). Instructors who provide their own facilities and insurance naming the city as additionally insured are paid 80% of the base fee (Parks and Recreation retains 20% of the base fee, the administrative fee and non-resident fee). If you would like to enroll in our automatic electronic vendor payment program, please complete the Vendor Payment Registration Form and submit it to the Finance Department: Attention Accounts Payable.
How are classes priced?
The independent contractor (instructor) works with the Parks and Recreation classes specialist to determine the class fee, to which Parks and Recreation adds an administrative fee ($20.00). The class fee + the administrative fee creates the “resident” price (our residency boundaries are the boundaries of the City of Santa Cruz). Non-residents pay approximately $12-30% more per class. So there are always two prices listed for each class: the resident price and the non-resident price.
Do I become a regular employee of the City of Santa Cruz if hired to teach a class?
No, as a class instructor you are an independent contractor with the City of Santa Cruz.
How do I apply?
Complete the Course Proposal Form. Please note: instructors wishing to teach classes at the Santa Cruz Harbor must first obtain a harbor use permit from the Santa Cruz Port District. Call 831-475-6161 for information.
Which classes tend to be most successful?
Class subjects that are current or deal with new skills or technologies are encouraged. Trends in cooking, health and fitness tend to be popular. Optimum class length is one to two hours no more than twice a week for four to six weeks. Depending on your topic one or two day workshops can be effective. Afternoons and evenings are best during the school year. During summer, children’s classes work best weekdays. Weekends work well for outdoor pursuits for adults and families.
Why should I teach for the City of Santa Cruz Parks and Recreation Department?
We mail our Activity Guide to 42,000 households in Santa Cruz County, register all of your participants, provide you class rosters, and provide classroom facilities (if you need them). There’s no risk in teaching a class with us – if your class doesn’t fill to your minimum requirement, we cancel the class.
Are there any adult sports leagues in Santa Cruz City?
The City of Santa Cruz operates leagues for both men and women in a variety of sports. Check out our adult sports pages on the website for more information.
Does the City of Santa Cruz have a senior center?
We offer senior activites at the Louden Nelson Community Center at 301 Center Street. The center offers a wide variety of classes, trips, activities, special events and services, which are available to anyone 50+. For more information, call the Downtown Senior Center Desk at 831-420-6180 or visit our website.
Does the City of Santa Cruz have a teen center?
Yes! The Santa Cruz Teen Center offers recreational activities such as basketball, pool tables, Wii, X-Box 360, outdoor activities, foosball, movies, internet, music and a pretty chill space. Also pick up our current calendar to find out what’s happening for teens in Santa Cruz.
The Teen Center sponsors dances, band nights, special events, day and overnight trips, sports, and outdoor events in addition to daily activities. Check our monthly calendar and our Facebook for ongoing activities!
Does the City of Santa Cruz have a skate park?
KEN WORMHOUDT SKATE PARK
225 San Lorenzo Blvd at Riverside Avenue. Limited on site parking. Nearest public parking at Laurel and Front Streets.
SKATE PARK RULES
Open 9 a.m. to sunset daily. All skaters must wear a helmet, elbow pads, and knee pads and have skateboards and in-line skates with composite wheels only. Bicycles, scooters, and metal skate wheels are not allowed in the skate park. The skate park will be closed during rainy or wet conditions.
CITY NAMES NEW SKATE PARK AFTER KEN WORMHOUDT
Before his passing in 1997, Ken Wormhoudt was the world’s premier skate park architect and continues to be well recognized as the pioneer of skate park planning. His approach, which his son, Zach Wormhoudt follows to this day, is to involve local skaters in designing their own park, with the architect providing a realistic sense of options and helping the skaters to select and arrange the features which meet their needs. Ken would provide the skaters with modeling clay and have them work together to design their own ideal park.
15,000 square foot park featuring full pipe, two bowls with pool coping and tile, practice bowl and street course with steps, hubba ledges, wall-rides and metal rails.
Where can I play tennis in the City of Santa Cruz?
University Terrace Park
Meder Street. Second Entrance at Nobel Drive.
Sand, Grass, Asphalt
Basketball Court, 2 Tennis Courts, Playground, Large Lawn Area, Picnic Tables, fenced Off-Leash Dog Area
How do I initiate the signup process for the online bill pay website?
Go to www.onlinebiller.com/santacruz/ and click on “Sign Me Up”. Following the prompts, enter the information in the required fields. Use only the street numbers and the street name for the address. Read the Terms of Agreement and check the box to accept the Terms. You cannot move forward until you check the box. Continue to follow the prompts until you get to the “Almost Finished” page. Then, check your email. The system has sent you an email and you are required to click on the “Complete Enrollment” link. This will then activate your account and you can set up your payment profile, and view your account.
Is the online bill pay website only for making payments?
You may view your account history (once you’ve made a payment), and your statement and payment history in addition to making payments.
Do I need my account number to set up my account? Where do I find it?
Yes. Your account number is in the upper left corner of your bill.
What type of payments will the online bill pay website accept?
Visa and MasterCard credit cards are accepted, and debit cards displaying the Visa or MasterCard logo.
The online bill pay website is not recognizing my account number or address.
The website is unable to recognize your account until your first statement has been printed.
I’m receiving an “Authentication Failed” error message when I try to login.
The login process is case sensitive, meaning you must always use either the upper or lower case you originally established. The most common error is either an incorrect user name or password. Be sure there are no spaces in front of your user name or password and check that your Caps Lock is not on. You’ll also receive this message if your account has not yet been activated. See Number 1 above to activate your account.
My temporary password doesn’t work.
It must be copied exactly as it was sent in order to work. Check that there are no spaces in front of the password when entering or pasting it into the password field.
How do I set up my account for automatic payments?
First, set up your payment profile. At the main page, choose “Payment Profile” to enter your credit/debit card information. Following the prompts, enter your information in the required fields. After setting up your payment profile, click on the “Activate/Deactivate AutoPay” link and under “Action” click “Activate”. You will receive an email confirming your AutoPay activation. Notify Customer Service to cancel any existing automatic payment you may have previously established to avoid making two automatic payments.
I need to change my credit card/payment information.
If you have the AutoPay option set up, you must deactivate your AutoPay using the “Activate/Deactivate AutoPay” link before changing your credit/debit card information. Under “Action” click “Deactivate”. Once deactivated, on the main page, click on the “Payment Profile” link. To delete the old credit/debit card information, click on “Remove”. To add new credit/debit card information, click on “Add New”. The Edit is used for updating the existing credit/debit card expiration date and/or cardholder personal information. After making the necessary payment profile changes, you must reactivate your AutoPay in order to continue the AutoPay option. Making changes to your credit/debit card information and/or deactivating your AutoPay will cause the system to terminate any existing scheduled payments and you will need to make the payment manually. The automatic payment will be scheduled for the billing period following the manual payment.
I have AutoPay. When will my payments be made?
Your automatic payments will be scheduled for the due date of the bill. This cannot be edited if you have AutoPay.
I’m getting an “Invalid Dollar Amount” error message when I try to pay my bill.
This could be due to placing a dollar sign in front of your payment, entering a decimal point when there is already one provided, or not clicking the box next to the “Payment Amount” option.
What is a payment threshold and how does it affect my payments?
A payment threshold is an amount which may not be exceeded on any automatic payment. It is not required. If you desire to set a threshold, be sure it is high enough to cover the total cost of your bill each month. If the bill amount is higher than the established threshold amount, the automatic payment will be rejected and the bill will not be paid. In such case, you will need to pay your bill manually.
I made my payment yesterday but my “Payment Status” still shows as not paid.
Payments may take two to three business days to clear once submitted. Allow sufficient time for the payment to clear and our records to update before verifying your account balance. You will receive an email confirming your payment initiation; this is not a confirmation that your payment has cleared.
How secure is the online bill pay website?
The onlinebiller.com domain is publicly certified for eBusiness by Equifax Secure Inc., a unit of Equifax Inc. (NYSE: EFX). This trusted-site certificate is reassurance that onlinebiller.com is registered and compliant with the latest security standards required to legally provide eBusiness. All communication between onlinebiller.com and your web browser is secure, utilizing High-grade Encryption (AES-256 bit), making it extremely difficult for unauthorized people to view information traveling between computers.
I live in Santa Cruz, Why am I paying a non-resident fee?
City residents receive a lower fee for Parks and Recreation classes because they pay city taxes that support our programs. County Residents do not receive a discount because they do not pay city taxesThe City of Santa Cruz has residential limits. The City of Santa Cruz residency includes addresses from West Cliff to 4th Street in the Harbor Area. Occupants who live in addresses outside of these city limits are considered non-residents and will pay non-resident fees.
A form of identification with your name and current City of Santa Cruz resident address such as:
Valid driver’s license, Personal Check, Utility bill, Deposit slip
Do I need to have a reservation to use a city park?
Reservations can be made for Harvey West Park and DeLaveaga Park. Neighborhood Parks are on a First Come First Served Basis.
What is the difference between City and Santa Cruz County Residents?
There are both Santa Cruz County and Santa Cruz City Parks and Recreaiton Departments. The City of Santa Cruz is an established City just like Scotts Valley and Capitola are cities. Everyone outside the City of Santa Cruz City Limits becomes a Santa Cruz County Resident. People who live outside of Capitola City are also Santa Cruz County Residents. The Santa Cruz County is like an umbrella that hosts all the cities under it and people who are not in a specific City are still in the County.
City of Santa Cruz Parks and Recreation AND County of Santa Cruz Parks and Recreation 323 Church St, Santa Cruz CA 95060 979 17th Ave, Santa Cruz CA 95060 Call: 831-420-5270 Call: 831-454-7900