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Expand/Contract Questions and Answers

  • Do I have to pay for the entire rental up front to reserve the space?
  • How late can my event run?
  • Can I come in early for set up?
  • Do you provide staff for setup and break down of my event?
  • Can I make changes to my rental?
  • If I cancel my rental, will I be eligible for a refund?
  • Is there a deposit required to book the facility for a special event?
  • How is my deposit refunded?
  • Is parking available at the community center?
  • Can I have amplified music at my event?
  • Is Wi-Fi available at your facility?
  • Can I have alcohol at my event?
  • Do I need to be fingerprinted for teaching children’s classes?
  • What are the procedures should someone get injured in my class?
  • Is insurance required if I offer a class?
  • What happens if I get sick and cannot teach a class?
  • May I go ahead and teach the class if it does not meet the minimum enrollment?
  • If a class must be cancelled, how and when does that occur?
  • How do I keep updated on my class enrollment?
  • Who sets the minimum and maximum class sizes?
  • Am I allowed to promote my business or sell services or product to my students?
  • Am I allowed to charge material fees?
  • How often am I paid?
  • Can you show an example of what a class might pay in a private facility?
  • Can you show an example of what a class taught in a city facility might pay?
  • How are instructors paid?
  • How are classes priced?
  • Do I become a regular employee of the City of Santa Cruz if hired to teach a class?
  • How do I apply?
  • Which classes tend to be most successful?
  • Why should I teach for the City of Santa Cruz Parks and Recreation Department?
  • Are there any adult sports leagues in Santa Cruz City?
  • Does the City of Santa Cruz have a senior center?
  • Does the City of Santa Cruz have a teen center?
  • Does the City of Santa Cruz have a skate park?
  • Where can I play tennis in the City of Santa Cruz?
  • How do I initiate the signup process for the online bill pay website?
  • Is the online bill pay website only for making payments?
  • Do I need my account number to set up my account? Where do I find it?
  • What type of payments will the online bill pay website accept?
  • The online bill pay website is not recognizing my account number or address.
  • I’m receiving an “Authentication Failed” error message when I try to login.
  • My temporary password doesn’t work.
  • How do I set up my account for automatic payments?
  • I need to change my credit card/payment information.
  • I have AutoPay. When will my payments be made?
  • I’m getting an “Invalid Dollar Amount” error message when I try to pay my bill.
  • What is a payment threshold and how does it affect my payments?
  • I made my payment yesterday but my “Payment Status” still shows as not paid.
  • How secure is the online bill pay website?
  • I live in Santa Cruz, Why am I paying a non-resident fee?
  • Do I need a permit to take down/trim a tree?
  • How do I sign-up for a sports team? Do I need proof of residency? Can I still sign-up?
  • What are your proof of residency requirements?
  • Do I need to have a reservation to use a city park?
  • What is the difference between City and Santa Cruz County Residents?