The City’s Outreach Team offers personalized and practical support to people living in encampments and other locations throughout the City. Their mission is to connect every individual to the resources they need to move toward stability and avoid future experiences of homelessness. 

The team’s approach is rooted in compassion, meeting individuals with dignity and respect while guiding them to services that can make a meaningful difference. Our dedicated staff have often established trusted relationships with those they serve, fostering genuine connections. For those who may not yet be ready to accept assistance, the Outreach Team continues to build trust and motivation, ensuring that help is available whenever someone chooses to take the next step. On any given day, the team engages with approximately 35 individuals across neighborhoods, open spaces, riverways, and beaches throughout the city.

During outreach efforts, the team can immediately offer shelter to anyone interested, providing a vital pathway toward stability.  These shelters address the urgent and long-term challenges of homelessness, creating opportunities for individuals to find safety and begin rebuilding their lives. 

The City operates two, 24/7, emergency shelters. The City Overlook shelter often serves as the first step for someone transitioning from living unsheltered. By providing meals, medical care, hygiene services, and a stable environment, the shelter supports individuals in connecting with case managers and accessing essential services.

At the River St. Transitional Community Camp, individuals live in a supportive community while working toward more permanent housing solutions. This program is designed for those who are ready to pursue their goals, with participants meeting regularly with City staff and case managers for guidance and support.