Show/Hide

COVID-19 UPDATE | The City is coordinating closely with our public health officials at the Santa Cruz County Health Department to prevent the further spread COVID-19. In an effort to protect you and our community, changes and measures have been adopted in daily operations and activities. For further details please click here for the City’s Response to COVID-19

FAQ's

Print
Press Enter to show all options, press Tab go to next option

Expand/Contract Questions and Answers

  • 01. Where can I register for a class or activity?

  • 02. I tried entering my pin and passcode in WebTrac and have been unsuccessful in logging in. Why doesn’t the system recognize my account information?

  • 03. How do I change my password?

  • 04. How do I setup an account with Parks & Recreation?

  • 05. What do I need in order to setup an account?

  • 06. I created an account online, but why is the system listing me as Nonresident?

  • 07. Why does this error message keep coming up when I try to register for an activity (age older than or equal to “X” and younger than or equal “X”)?

  • 08. Why do I have to enter my birth date information?

  • 09. How do I add more members to my account household?

  • Do I have to pay for the entire rental up front to reserve the space?

  • How late can my event run?

  • Can I come in early for set up?

  • Do you provide staff for setup and break down of my event?

  • Can I make changes to my rental?

  • If I cancel my rental, will I be eligible for a refund?

  • Is there a deposit required to book the facility for a special event?

  • How is my deposit refunded?

  • Is parking available at the community center?

  • Can I have amplified music at my event?

  • Is Wi-Fi available at your facility?

  • 10. What's the City's tax ID to be used for child care expenses?

  • Can I have alcohol at my event?

  • Do I need to be fingerprinted for teaching children’s classes?

  • What are the procedures should someone get injured in my class?

  • Is insurance required if I offer a class?

  • What happens if I get sick and cannot teach a class?

  • May I go ahead and teach the class if it does not meet the minimum enrollment?

  • If a class must be cancelled, how and when does that occur?

  • How do I keep updated on my class enrollment?

  • Who sets the minimum and maximum class sizes?

  • Am I allowed to promote my business or sell services or product to my students?

  • Am I allowed to charge material fees?

  • How often am I paid?

  • Can you show an example of what a class might pay in a private facility?

  • Can you show an example of what a class taught in a city facility might pay?

  • How are instructors paid?

  • How are classes priced?

  • Do I become a regular employee of the City of Santa Cruz if hired to teach a class?

  • How do I apply?

  • Which classes tend to be most successful?

  • Why should I teach for the City of Santa Cruz Parks and Recreation Department?

  • Are there any adult sports leagues in Santa Cruz City?

  • Does the City of Santa Cruz have a senior center?

  • Does the City of Santa Cruz have a teen center?

  • Does the City of Santa Cruz have a skate park?

  • Where can I play tennis in the City of Santa Cruz?

  • 09. What if my neighbor’s tree is overhanging onto my property and/or causing damage or dropping leaves/branches onto my property?

  • 08. When do I get my final tree permit?

  • 07. What are mitigation requirements?

  • 06. How long does it take to get an approved tree permit?

  • Can I use outdoor park amenities like fields and picnic areas during the closure?

  • I live in Santa Cruz, Why am I paying a non-resident fee?

  • 05. What if the tree isn’t all the way dead yet?

  • Does the Shelter in Place order affect other jurisdictions in Santa Cruz?

  • Will parks continue to be maintained?

  • 04. What if the tree is an emergency?

  • How do I sign-up for a sports team? Do I need proof of residency? Can I still sign-up?

  • When will facilities, classes, programs reopen?

  • Will parks and recreation public restrooms remain open?

  • 03. Do I need a tree permit to remove or prune a street tree in front of my home or business?

  • Are Parks & Recreation facilities programmed by other community groups still open?

  • How do I report Park issues during the closure?

  • What are your proof of residency requirements?

  • Will parking lots and areas reopen?

  • 02. Is there an application fee?

  • Do I need to have a reservation to use a city park?

  • I paid for an event permit or paid to reserve a park facility that falls within the closure period. Can I get a refund?

  • I would like to make a reservation for a date that is outside the closure period? Can I still do that?

  • What parks amenities are not open?

  • Why has Santa Cruz Parks & Recreation canceled all classes, programming and events?

  • 01. Do I need to get a tree permit to remove or trim my tree if it’s on my private property?

  • Are there beach restrictions?

  • How do I report violations?

  • I paid to attend an event or class that has now been canceled. Can I get a credit or refund?

  • What is the difference between City and Santa Cruz County Residents?

  • Why has Santa Cruz Parks & Recreation closed facilities until further notice?

  • Will Santa Cruz Parks & Recreation allow any essential programs and services, particularly for vulnerable populations, during the closure period?