COVID-19 UPDATE | The City is coordinating closely with our public health officials at the Santa Cruz County Health Department to prevent the further spread COVID-19. In an effort to protect you and our community, changes and measures have been adopted in daily operations and activities. For further details please click here for the City’s Response to COVID-19

After Hours Emergency Contact

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When to call 9-1-1

Citizens have asked:

• When should I use 9-1-1?
What if it is not urgent, should I still use 9-1-1?

According to the Santa Cruz Regional 9-1-1 center (formerly known as the Santa Cruz Consolidated Emergency Communications Center):


  • If you need a response from Fire, Law, Emergency Medical Services, or for after hours city services, regardless of the urgency, call 9-1-1.
  • Calls to 9-1-1 are prioritized based on the situation.
  • The benefit to using 9-1-1 is that your address and phone number from the call are imported into the dispatch center's computer system, which saves data entry time and helps to facilitate the response.
  • If you have a question or would like help finding the right department to call, use the business line: 831-471-1131.