Complaints that a program, service, or activity of the City of Santa Cruz is not accessible to persons with disabilities should be directed to the City's ADA Coordinator. Grievances can be submitted via email or regular mail.
Grievances are submitted by completing the Accessibility Grievance Form. We appreciate your submittal as your grievances will help address any issues in City facilities that need to be addressed. Once a grievance is submitted, a response will be returned within 72 hours that your complaint has been received, whether the item has been or will be addressed in the City's ADA Transition Plan, and what year it is budgeted, if applicable.
Submitting the Grievance Form
- Forms can be submitted through our Online Grievance Form
- If you cannot submit online please contact the ADA Coordinator for alternative means to complete the form.