COVID-19 UPDATE | The City is coordinating closely with our public health officials at the Santa Cruz County Health Department to prevent the further spread COVID-19. In an effort to protect you and our community, changes and measures have been adopted in daily operations and activities. For further details please click here for the City’s Response to COVID-19

Report Water Waste

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 leak line


How to Report Water Waste: 

  • Contact the Water Conservation Office Leak Line at (831) 420-LEAK (5325) or email
  • Please specifics including: date, time, location, nature of the problem, and how long the situation has been observed.
  • If there is a leak emergency after-hours, contact (831) 420-5220.

Types of Water Waste to Report:

  • excessive irrigation running off property or spraying on to sidewalks and paved areas;            
  • outdoor washing, including clean of structures and vehicles, without a self-closing hose nozzle;
  • operation of a water fountain or other decorative water feature that does not use re-circulated water;

  • uncorrected plumbing leaks - by law, a reasonable effort must be made to repair or make arrangement for fixing a leak within 24 hours of finding it;

  • unauthorized use of water from a fire hydrant; and
  • other indiscriminate uses of water.

City-Side Leaks

We also appreciate hearing reports of leaks in the street. Please call either the Leak Line (831) 420-LEAK (5325) or Customer Service (831) 420-5220, so we can assess and repair the leak.

For more information, read Chapter 16.02 of the Santa Cruz Municipal Code, the part of the City ordinance that details prohibited uses of water. 

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