COVID-19 UPDATE | The City is coordinating closely with our public health officials at the Santa Cruz County Health Department to prevent the further spread COVID-19. In an effort to protect you and our community, changes and measures have been adopted in daily operations and activities. For further details please click here for the City’s Response to COVID-19

Santa Cruz Municipal Utilities

Press Enter to show all options, press Tab go to next option

SCMU - Covid-19 Home Page

Santa Cruz Municipal Utilities  Covid-19 Response

SCMU operations have changed in response to the Coronavirus pandemic in order to keep our customers and staff healthy and safe. Please utilize the following service options at this time. We apologize for any inconvenience and thank you for your understanding.

  • PAY BILL - please utilize our online payment platform at this time. Cash payments by appointment only.
  • START SERVICE - start service requests made after 11am will be fulfilled on the next business day.
  • STOP SERVICE - accounts cannot be closed on weekends or holidays or be backdated.



COVID-19 Business Hours & Contacts, 212 Locust Street

NOTE: The SCMU and Water Conservation counters are closed during the pandemic.

Water Engineering services are available by appointment only, Mon-Thurs, 8:00am to noon; 1:00pm to 4:00pm. Please email or call (831)420-5210 to schedule an appt.

 Division Hours  Contact Emergency Contact

Monday - Friday:

8am -12pm, 1pm - 5pm

 9am - 5pm: 831-818-1589

5:01pm - 8:59am: 831-429-7525

 Water Engineering

 Monday - Thursday


8am -12pm, 1pm - 4pm


 Water Conservation

 Monday - Friday:

8am -12pm, 1pm - 5pm